Built for your business, not a template.
3 locations · 6 on the phone
Six things your calls already know.
Every one is a count of calls you can open, not an opinion.
Callers name products, times and services you have never offered. Clustered by topic, sized by how often.
→ TopicsNo price given, no time offered, held too long, insurance not checked — each one counted, each one a list of the calls behind it.
→ OverviewEvery “I’ll ring you back” becomes a task with the caller, the promise and the deadline.
→ Follow-upsA scorecard per agent from the calls themselves: greeting, discovery, close, talk ratio. Ranked by improvement, not just absolutes.
→ AgentsRevenue read from the conversation and reconciled against your source’s payouts.
→ CallsVoicemails and hang-ups counted by hour, so lunch-hour cover stops being a guess.
→ OverviewThe questions change with the business. The evidence never does.
A dental practice tracks whether a cost was given. A skincare brand tracks whether an exchange was offered before a refund. A freight company tracks whether the next step was booked on the call. Same screens, different questions — each one proposed from the calls, then confirmed by you.
41 callers asked what a crown or a clean would cost and were never given a figure. They were told the practice would ring back. Most did not book.
Caller …is it three hundred, is it fifteen hundred? Just a range is fine.
▶ call 4 · 0:3838 callers asked for a fragrance-free version Ora does not sell. Separately, 112 refunds went out without anyone offering an exchange first.
Caller I’ve got — I’m not exaggerating — six unopened bottles of the serum under the sink.
▶ cancellation · 0:4097 discovery calls ended on “I’ll send something over” with no date agreed. Reps who book the next step on the call convert at nearly three times the rate.
Caller …three days late into the retail DCs.
▶ discovery · 0:18Ask it anything. It answers with the calls.
Every answer cites the calls it came from. Click one and the recording plays from that second.
One credit per answer. Saved conversations are never metered.
It works out what your business should be tracking.
On day one it reads a sample of your calls and proposes the questions worth asking — in your words, for your business. You approve them. From then on every call answers every one, and every answer records which version of the questions produced it, so nothing is ever a black box.
If we can’t point at the second it came from, we don’t say it.
Every number on every screen is a count of calls you can open. Every sentence written about your business carries a marker: hover it for the excerpt, click it and the recording plays from that moment. Aggregates say what they are built from — “from 717 calls”, not “most calls”. Anything inferred rather than heard is marked as inferred.
Where your calls already live.
- Ringba. Paste a token, pick the account. Syncing starts and never stops — not for overage, not for anything.
- A Google Sheet of recording links. A column of URLs is enough.
- Anything with a URL. Drive links, direct files; MP3, WAV, M4A, OGG, WebM and most video. We convert it before we transcribe it.
- Coming: CallRail, Retreaver, TrackDrive, WhatConverts, CSV upload.
Where the findings go.
- A daily digest to Telegram, Slack or email — what changed, who needs a callback, which agent moved.
- Share a clip. Select a stretch of transcript, get a link with an expiry you set. Analyst role and above.
- Coming: rules-based alerts (“when a caller mentions X → Slack”), a public API, webhooks, n8n and Make.
Every client, one login.
Client workspaces under a single account. Each one has its own sources, its own questions, its own team and its own digest — and you see all of them. The Agency plan carries ten workspaces and unlimited connections.
One credit, one call processed.
Plans are priced on calls synced and calls analysed. Reading what you already have — dashboards, transcripts, saved answers — is never metered. Run out of credits and syncing carries on; analysis queues until you top up.
14 days free · 3,000 credits · no card.
- 2,500 calls synced
- 500 credits a month
- 2 sources · 1 seat
One business, one person reading the findings.
- 15,000 calls synced
- 3,000 credits a month
- 5 sources · 3 seats · 3 workspaces
Several numbers, a small team, a couple of brands.
- 75,000 calls synced
- 15,000 credits a month
- Unlimited sources · 10 seats · 10 workspaces
Client workspaces under one account.
Your calls are yours.
Hear what you have been missing.
Connect a source, approve what it proposes, and the calls do the rest.